SARAA customer care
A little help goes a long way
Find answers about products, orders, payments and delivery. If you need help with something specific, contact our team with the details so we can understand your question.
Orders & delivery
Need help with an order or delivery question? Keep your order number and checkout email handy so your enquiry includes the details needed to identify it.
Ask about an order →Payments & checkout
Review the payment methods, shipping options and final total shown at checkout before placing your order.
Continue shopping →Product guidance
Check the product listing for specifications, included items, compatibility and instructions before purchasing or using a product.
Ask a product question →Quick answers
Frequently asked questions
Here are a few helpful starting points. For order-specific details or anything not covered below, please contact SARAA.
How can I find a product’s details and availability?
Open the product page and review its current description, price, images, specifications, included items and availability before placing an order. If an important detail is unclear, contact us before purchasing.
How do I check the status of my order?
Check the order confirmation and any subsequent order emails first, including your spam or junk folder. If you still need an update, contact us with your order number and the email address used at checkout. Please do not include full payment-card details in your message.
Where can I see shipping charges and delivery estimates?
Review the shipping options and any delivery estimate shown during checkout for your delivery address. Availability and charges can depend on the destination and the options configured for your order. Contact us before ordering if the information shown is unclear.
Which payment methods can I use?
The methods available for your order are the ones displayed at checkout. If you do not see a preferred method there, it may not be available for that purchase. Complete payment only through the store’s checkout flow; never send card details or passwords through the contact form.
Can I change or cancel an order after placing it?
Contact us as soon as possible and include your order number plus the change you are requesting. We cannot promise that a change or cancellation will be possible after an order has entered processing or dispatch; we will review your request against its current status and the store’s applicable policy.
What should I do if an item arrives damaged or incorrect?
Please contact us promptly with your order number and a clear description of the issue. If possible, keep the packaging and take photos of the item and any visible damage. Wait for guidance from the support team before sending an item back.
How do returns and refunds work?
Return eligibility, time limits, product-condition requirements and refund handling should be explained in SARAA’s Refund and Returns Policy. Review that policy before sending anything back. If you cannot find the policy on the site yet, or you are unsure whether your order qualifies, contact us with the order details before taking action.
How should I use a beauty device or treatment product?
Read the product listing and the manufacturer’s instructions carefully, including any safety warnings, compatibility requirements and intended-use limitations. Do not use a device or treatment product in a way that conflicts with its instructions. For clinical or professional-use equipment, make sure you have the appropriate training and follow applicable professional guidance.
I have not received an order email. What should I do?
Check your spam or junk folder and confirm that the email address entered at checkout was correct. If you still cannot find the message, contact us with your name, order number if available, and the email used at checkout. Do not send passwords or complete payment details.
Still need a hand?
Tell us what you need help with
Use the Contact page for product questions, order enquiries or website issues. Including relevant details helps us understand your request; please avoid sending passwords or full payment-card information.
Go to Contact UsBefore you contact us
Have the right details ready
For an order enquiry, include the order number and checkout email. For a product question, include the product name or link and explain what you would like to know.
Please share only the information needed to help with your request.
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Ready to find your next essential?
Browse the current collection or contact us if you need a little help before ordering.